Helpdesk & M365 administration
Responsive support with written SLAs, not a ticket void.
Your IT department.
On tap.
Helpdesk, monitoring, patching, security operations, and vendor management, run by a named engineer under one accountable monthly agreement.
WHAT'S COVERED
Everything IT,
owned by someone.
Monitoring & maintenance
Patching, updates, backup verification, and proactive alerts.
Security operations
Defender monitoring, identity hygiene, and continuous hardening.
Lifecycle & vendors
Procurement, licensing, renewals, and vendor accountability.
THE EXPERIENCE / START TO FINISH
IT that is simply
handled.
Managed means someone competent is accountable before things break, not billing you after they do. Here is what the first ninety days and every month after look like.
01WEEKS 01–02 / ONBOARDING
We learn your environment before we touch it.
Every device, account, license, and vendor gets inventoried and documented. Access is transferred in a controlled, logged handover, including recovering anything held hostage by a previous provider.
Obvious problems get fixed during onboarding, not filed for later. By the end of week two, you have documentation most companies have never possessed.
YOU RECEIVE
- Complete asset & account inventory
- Environment documentation
- Controlled access handover
- Day-one quick-fix list, executed
02MONTH 01 / STABILIZE
The baseline gets raised, quietly.
Patching cadence goes live, backups start getting verified by restore tests rather than dashboard lights, monitoring comes online, and endpoint and identity protections reach a consistent standard.
Your team notices exactly one thing: fewer interruptions. Everything else happens in the background, on a schedule, with a change log.
YOU RECEIVE
- Live monitoring & alerting
- Patch and update cadence
- Restore-tested backups
- Security baseline report
03ONGOING / OPERATE
A named engineer, not a ticket queue.
Your people get help from someone who knows your environment by name. Issues are resolved against written SLAs, and recurring problems get root-caused instead of endlessly re-closed.
Every month you receive a plain-language report: what happened, what we prevented, where the risks are moving. No jargon walls, no invoice surprises.
YOU RECEIVE
- SLA-backed helpdesk
- Monthly plain-language report
- Root-cause fixes, not re-closes
- Flat, predictable monthly fee
04QUARTERLY / IMPROVE
IT starts moving your business forward.
Each quarter we sit down with leadership: what is aging out, what should be budgeted, which projects would return the most. You get a rolling roadmap instead of surprise emergencies.
When a project emerges, a migration, a security push, a new office, it flows into our project practice with zero ramp-up, because we already know every corner of your environment.
YOU RECEIVE
- Quarterly business review
- Rolling technology roadmap
- Budget & lifecycle planning
- Zero-ramp project execution
CONSTANTS / EVERY MONTH
A NAMED ENGINEER, NOT A QUEUESLAS IN WRITINGMONTHLY PLAIN-LANGUAGE REPORTFLAT FEE, NO SURPRISES
WHAT CLIENTS NOTICE
IT stops being the thing you worry about at night: someone competent is already on it.
PRINCIPLE
Managed means
accountable.
Break-fix billing profits from your problems. A flat monthly agreement means we profit only when things do not break, so prevention is our business model, not a courtesy.
And because KOMARSH also designs, secures, and builds systems, your daily operations and your long-term architecture finally answer to the same standard.